Refund Policy

Last Updated: July 21, 2026

1. Our Approach

We review every refund request individually. Refunds are not issued automatically, but we do issue them where the service failed to work as described. Before requesting a refund, please contact support — most issues are something we can fix quickly, often within the same day.

Every plan includes a free preview before you pay, so you can confirm the service works with your documents before subscribing.

2. When We Issue a Refund

We will refund your payment where the fault is on our side, including:

• The service fails to extract data from a supported bank statement, you have reported it to us, and we are unable to resolve the problem
• You were charged twice for the same billing period, or charged after cancelling your subscription
• An outage or defect on our side prevented you from using the service for a significant part of your billing period
• The service does not perform a function that we specifically advertised on our website or pricing page

3. When a Refund Is Not Automatic

The following are not, on their own, grounds for a refund. We will still look at the circumstances, but these situations are generally outside what the service promises:

• The uploaded file is outside the scope of the service — for example a document that is not a bank statement, or a scan too low in quality to read
• Extraction results require manual correction. AI-assisted extraction is not guaranteed to be perfect, and our tools let you review and edit results before export
• You have already used a substantial share of your plan's monthly page allowance
• You changed your mind, no longer need the service, or forgot to cancel before renewal
• You subscribed to the wrong plan without contacting us to adjust it

4. How to Request a Refund

Email us with the account email address you subscribed with, the approximate date of the charge, and a description of the problem. Where the issue is technical, please include the name of the affected file or statement so we can investigate the specific extraction.

We aim to respond to refund requests within a few business days. If we approve a refund, it is returned to the original payment method; depending on your bank or card issuer, it may take several additional days to appear.

5. Cancellations

You may cancel your subscription at any time from your account settings. Cancelling stops future renewals; it does not by itself refund a payment that has already been made. After cancelling, you retain access for the remainder of the billing period you have paid for.

6. Statutory Rights

Nothing in this policy limits any rights you have under applicable consumer protection law. Where mandatory law in your country grants you a right to a refund or a right of withdrawal, that law takes precedence over this policy.

7. Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the updated policy is published, and the date above reflects the most recent revision.

8. Contact

For any question about billing or refunds, please contact our support team through the contact details on our website.