First Horizon still offers Direct Connect, and it is complimentary. The catch is the .QBO download: First Horizon says OFX Web Connect is available to BusinessConnect and TreasuryConnect clients, so you need the right platform and the right user entitlement to get the file. A statement PDF needs neither. Upload one here and download a real Web Connect file. Start free, no credit card.
Last updated July 2026
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Upload the First Horizon PDF statement to BankXLSX and choose QBO as the download format. First Horizon does support QuickBooks, through Direct Connect and through OFX Web Connect, but the bank states that Web Connect is available to BusinessConnect and TreasuryConnect clients who have been granted the right entitlements by a business administrator. If you are not on those platforms, or you are a bookkeeper working from a forwarded statement, converting the PDF produces the same .QBO file QuickBooks imports.
First Horizon is a large Southern regional bank, headquartered in Memphis and operating across Tennessee, the Carolinas, Florida, Texas, and the Gulf states. Its QuickBooks support is real, and it is also gated.
First Horizon states plainly that OFX Web Connect is available to BusinessConnect and TreasuryConnect clients. If your accounts live on a different service, the .QBO download is not on your menu.
Even on the right platform, the bank requires that you be granted the appropriate user entitlements by a business administrator. That is a ticket, an approval, and a wait, for what should be a five-minute job.
A First Horizon client forwards a statement, not treasury credentials. There is no download button to press from your side of the email, and no admin is going to entitle an outside accountant.
First Horizon warns to note your last successful upload, because duplicate transactions occur when the new download overlaps dates you already imported. That is a cleanup nobody budgets for.
A live connection pulls activity forward from setup. Catch-up bookkeeping that starts last January, or a closed account, still comes down to the statements.
Desktop Web Connect imports .qbo and nothing else. A statement is a document until something turns it into a data file.
Upload the official statement and get back a valid Web Connect file QuickBooks accepts, with no platform enrollment and no entitlement request.
You get an actual .qbo file with the OFX structure QuickBooks expects, the only format QuickBooks Desktop Web Connect will import.
Nothing to enroll in and no administrator to ask. If you can open the statement, you can convert it.
First Horizon personal checking, savings, and business checking statements parse correctly, including the running balance column.
A saved or requested PDF is enough. No login, no open account, and no working connection required.
Debits land negative and credits positive with the correct posting date, so the register reconciles to the statement balance without hand fixes.
256-bit encryption in transit, and you can delete your uploaded statements whenever you want.
No software to install and no credit card to start.
In First Horizon online banking, open the account and download the monthly statement from the statements area. A statement a client forwarded works just as well. Drag it into the box above.
Tip: Several months in one upload is fine.
Once the transactions are read, pick QBO as the download format. QFX, OFX, CSV, and Excel sit next to it.
Tip: Pick QFX if the target is Quicken.
QuickBooks Online: Transactions, Bank transactions, Upload from file. Desktop: File, Utilities, Import, Web Connect Files. Pick the account and review.
Tip: One First Horizon account per file.
First Horizon runs deep in Southern business banking, so the people converting its statements are usually inside a business file: a Memphis or Nashville company's year-end close, a lender package, or a cleanup that starts before any connection was ever set up.
Turn a forwarded First Horizon statement into a QuickBooks import without asking a treasury administrator for entitlements.
Reconcile against the official First Horizon statement during cleanups, reviews, and tax prep, including periods no feed still covers.
Bring First Horizon business checking activity into QuickBooks for a lender package or a year-end close, whatever platform the account sits on.
Load First Horizon commercial history into QuickBooks for audit support without waiting on a BusinessConnect entitlement request.
Yes, and it is worth being precise about how, because the answer differs depending on which First Horizon service your accounts are on. The bank offers Direct Connect and describes it as a complimentary service, which puts First Horizon in a shrinking group: at a time when Eastern Bank is switching Direct Connect off entirely and Comerica, M&T, and Regions bill monthly for it, First Horizon still gives it away. It also offers OFX Web Connect, the manual .QBO download. The gate is on the second one. First Horizon states that OFX Web Connect is available to BusinessConnect and TreasuryConnect clients, and that to use it you must be enrolled in one of those services, be granted the appropriate user entitlements by a business administrator, and configure the software.
| Path | What it needs | History reach | Works for a bookkeeper? |
|---|---|---|---|
| Direct Connect | Bank setup, your banking credentials in QuickBooks | Forward from setup | Only with the client's credentials |
| OFX Web Connect (.QBO) | BusinessConnect or TreasuryConnect, plus admin entitlements | What the platform still shows | Rarely, entitlements are internal |
| Converted statement PDF | The PDF, nothing else | Every statement you hold or request | Yes, a forwarded email is enough |
If you are the business owner, on BusinessConnect, with your entitlements sorted, use the bank's own download. It is free and it is first-party. The conversion route earns its place in the other cases, and there are more of them than the bank's help pages suggest: the outside bookkeeper, the CPA doing a cleanup two years back, the controller whose admin is on vacation, the small-business account that is not on a commercial platform at all, and anyone rebuilding a closed account nobody can log into anymore.
First Horizon gives a piece of advice worth repeating, because it is the single most common way a QuickBooks import goes wrong: note your last successful upload, since duplicate transactions can occur if the new download overlaps dates you already brought in. QuickBooks does try to catch duplicates on Web Connect imports, but it matches on amount, date, and reference, and a bank that re-issues a description or shifts a posting date will slip past it. Before you import, open the register, find the newest transaction that came from the bank, and start the next file the day after. If duplicates do land, exclude them from the For review tab rather than deleting reconciled entries.
In QuickBooks Online, open Transactions, then Bank transactions, choose the account, and pick Upload from file under the Link account dropdown. Select the QBO file, confirm the account it maps to, and the First Horizon transactions land in the For review tab ready to categorize. In QuickBooks Desktop, use File, Utilities, Import, Web Connect Files, or File, Import, From Web Connect on newer versions. Keep one First Horizon account per file, since QuickBooks maps a single QBO to a single account, and keep each upload under 1,000 transactions and 350 KB, the caps QuickBooks Online enforces. If Direct Connect is already running on that account, deactivate it in Bank Feed Settings before importing so the two paths do not duplicate each other.
All of them convert, because the input is the statement, not the platform. First Horizon personal checking, savings, business checking, and commercial account statements come out as clean QBO files with signed amounts intact. Prefer a spreadsheet? The general bank statement PDF to Excel converter produces XLSX and CSV from the same upload, and the bank statement to QBO converter covers every other institution. For the step-by-step version, see how to import First Horizon transactions into QuickBooks. First Horizon still gives Direct Connect away, but plenty of banks do not: see which banks charge for QuickBooks Direct Connect, and which banks are discontinuing it outright. Before you upload a busy year, check how many transactions QuickBooks accepts at once.
If you already exported First Horizon activity as a CSV and only need it in Web Connect form, a dedicated CSV to QBO converter does that one job. When statements from several institutions are headed into the same QuickBooks file, a purpose-built bank statement to QuickBooks converter runs the PDF to QBO workflow across all of them.
Yes. First Horizon offers Direct Connect, which it describes as a complimentary service, and OFX Web Connect for downloading .QBO files. Web Connect is available to BusinessConnect and TreasuryConnect clients who have been granted the appropriate user entitlements, so customers outside those platforms convert the statement PDF instead.
Convert the First Horizon PDF statement to a QBO file, then upload it in QuickBooks Online under Transactions, Bank transactions, Upload from file, or in QuickBooks Desktop under File, Utilities, Import, Web Connect Files. Map it to the right First Horizon account and the transactions land in For review, ready to categorize.
No. First Horizon presents Direct Connect as a complimentary service, which is unusual: Comerica prices its QuickBooks connection at $10.95 a month, M&T and Regions charge as well, and Eastern Bank is discontinuing Direct Connect altogether on July 31, 2026. Fees and availability change, so confirm with the bank before you rely on it.
Almost always an access issue rather than a bug. First Horizon requires enrollment in BusinessConnect or TreasuryConnect and the correct user entitlements from a business administrator before OFX Web Connect appears. Converting the statement PDF gets you the same .QBO file without any of that.
No. QuickBooks Desktop Web Connect accepts only .qbo files, and QuickBooks Online accepts QBO, QFX, OFX, and CSV on the upload path. A PDF is a document, not a data file. BankXLSX reads the First Horizon statement and writes the QBO file QuickBooks expects.
First Horizon warns that duplicates occur when a download overlaps dates you already imported. Note the last transaction that came in cleanly, start the next file the day after, and deactivate any live feed on that account before a manual import so the two paths cannot post the same activity twice.
Not from a connection, which ends with the account. Statements you saved, or copies requested from First Horizon, are the remaining record. Each PDF converts to a QBO file that imports into QuickBooks exactly like a bank download, which is how closed-account history gets rebuilt.
Every QuickBooks import path, and the limits on each.
Convert any bank statement to a QBO file.
The bank switching Direct Connect off on July 31, 2026.
Another large Southern bank, converted the same way.
A Southern bank that charges monthly for the link.
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